Frequently asked questions
Does your rooftop lounge Haute take reservations?
Haute will not be taking reservations in 2019. Other than during special events, Haute will be first-come, first-serve
If I made a reservation for the main floor brasserie, does it include a reservation at Haute? Is there a priority waitlist for the rooftop?
Though all of our guests are invited to enjoy Haute before or after their meal in our brasserie, with only 40 seats at Haute we are not able to reserve Haute when our guests are dining at our brasserie. However, those that dine in our main floor brasserie can be placed on the waitlist for the rooftop and not have their name removed from the list if/when it is called during dinner-- instead for these guests only, your name will stay on the waitlist until you conclude dinner. This often minimizes the wait (if any) for our dinner guests in our ground floor brasserie. This priority waitlist option is avvailable only for diners in our main floor brasserie for *after* dinner only.
Can I make a reservation for breakfast or lunch?
NHM takes reservations for weekend brunch on Saturdays and Sundays. Breakfast and lunch on weekdays is available in our bakery with an incredible selection of custom sandwiches and salads using all house-made products and breads. Our Bakery breakfast and lunch does not accept reservations and is a cafe-style service (not full table service). Bakery breakfast and lunch is also available for delivery for orders big and small. See nhmbakery.com for details
For what services does NHM take reservations?
We take reservations for our dinner and brunch services in our main floor brasserie, not for the bakery or rooftop.
Lunch and Brunch at Haute
On what days does Haute offer lunch and brunch?
Starting on a date to be determined in May 2019, Lunch is offered on Fridays from 11:30AM. Brunch is offered Saturdays and Sundays from 10AM. This service typically concludes in September.
What is on the Friday Haute lunch menu?
Our Friday lunch is a light buffet that includes takes on our sandwiches, salads and desserts. The price includes all food and water. This service typically concludes in September.
Can reservations be made for Haute lunch or brunch?
Haute does not take reservations and is offered on a first-come, first-serve basis. If you have a reservation for their Brasserie and wish to go to the rooftop instead, you may certainly do so if space is available on the rooftop at that time. This service typically concludes in September.
What is on the Haute weekend brunch menu?
The Haute brunch is a continental-style buffet for breakfast items plus a variety of sandwiches and salads. Pricing includes all food and water. This service typically concludes in September.
How much is Friday lunch and/or weekend brunch?
We'll have pricing details soon, but the plan is for the buffet to be one-price for all food, and for beverages to be purchased a la carte. This service typically concludes in September.
Does Haute have the same menu as the main floor Brasserie?
Haute is primarily a cocktail lounge with a very light food menu consisting of the freshest seafood served cold, artisinal French cheeses, charcuterie, and carefully prepared vegetables.
Can I bring my food from the Brasserie up to Haute?
Haute has soft seating (think sofas-- sort of like a nice outdoor living room); and so since it's not equipped like a dining room it makes eating certain foods very difficult and easily spillable upon the furniture. So we do not permit bringing food up from the main floor Brasserie or Bakery.
When is afternoon tea offered? How much is it? What is the menu? Do I need to make reservations?
Please see this link: https://www.newhotelmertens.com/afternoon-tea (TEMPORARILIY SUSPENDED. WILL BEGIN AGAIN AT MOTHER'S DAY)
How can I book an event at NHM?
Please see this webite: http://www.nhmevents.com
Can I have my wedding and reception at NHM? What options are there?
Yes. Please see http://www.nhmweddings.com
Do you have event guides with event menu options and pricing?
Yes, please see this page to download our event guides: https://www.newhotelmertens.com/guides
What sort of event spaces does NHM have?
We have four venues including our dedicated event space, Fleur de Lis. See this webpage: https://www.newhotelmertens.com/venues
Does NHM deliver?
Yes, we deliver breakfast and lunch and dinner and also office-style catering 7 days a week. See nhmbakery.com for details.
How do I order delivery?
Order online here: http://www.nhmbakery.com
Who performs your delivery?
We do! The entire process is handled by NHM employees
What is the delivery minimum?
What is your delivery area?
Our regular delivery area covers most of the city Grand Rapids and our breakfast & lunch catering delivery area covers most of Kent County
What is the delivery fee?
Most areas have a $1 delivery fee.